Abrams Jewelry was established in 2006 as a new business under a sole proprietorship and is a fully licensed business that operates out of the State of Ohio. As a reputable jewelry business, Abrams Jewelry is a listed company with the Jeweler's Board of Trade and have been listed since we opened our doors.
With our ever-growing presence on the web, Abrams Jewelry has established itself as one of the most customer friendly internet jewelry sites around. A strong testament to our popularity is our 100% feedback rating for the last 4 years as an Ebay Silver Level Power Seller.
Technology is often a burden to many online businesses. However, our technical professionals have the ability to run all aspects of the technology and e-commerce methodologies that most larger companies demand but with lower cost, more efficiency, and family owned business accountability. We also have knowledgeable persons ready to answer your questions about jewelry, from "what is rhodium" to "what's the difference between carat and karat."
Finally, the most important aspect of Abrams Jewelry is its accountability to its customers and family. Because we are a family operated business, we still hold true to the idea that customers want to get real answers from real people and be treated with dignity and respect.
At AbramsJewelry.com, we are committed to bringing our customers an ever-growing selection of quality necklaces, bracelets, toe rings, pendants, charms, money clips, earrings, watches, and gifts. Our selection of fine jewelry and gifts is constantly evolving so check back often for new arrivals and great sales promotions.
Customer Support Email: info@abramsjewelry.com Phone Number: 513-218-2218 (email support much faster!)
Refund/Exchange Policy:
All items from Abrams Jewelry are guaranteed to be free of
defects. We will accept returns for up to 7 days of receipt for any defective
items. Buyer assumes responsibility for shipping and handling. We cannot refund
shipping charges on either domestic or international purchases.
Returns for any reason other than a defective product will
be handled on a case-by-case basis and are subject to a 15% restocking fee with
a minimum $5.00 charge.
Please email Abrams Jewelry customer service at returns@abramsjewelry.com in advance
to obtain an RMA number within 7 days of your purchase date.
Please include the following in your email or have available when you
contact customer service:
1.First
and Last Name
2.Order
Number
3.Reason
for RMA request
4.Phone
Number with Area Code
5.Email
address – please set any spam blocking software to accept emails from the
domain name @abramsjewelry.com
A customer support representative will respond to you shortly and issue the
RMA number if qualified.
Return merchandise with RMA number to:
Abrams Jewelry
(RMA ‘print your RMA number here’)
9349 Shallowford Lane
Cincinnati, Ohio 45231
NOTE: Refunds sent without an RMA number will not be accepted and will be
returned to sender.
*All returned items must be sent back with the original appraisal
certificates, ring/necklace/watch boxes, certificates of authenticity,
or any other accompanied accessories that pertain to the item
purchased. All items must be sent back in new condition. We will not
accept returns on items that have been used, damaged, or show signs of
wear.
Order Cancellation Policy
We process orders quickly at Abrams Jewelry and every effort will be made to
accommodate the cancellation of your order, providing your order has not been
charged and/or shipped out. In the event that a cancellation was submitted (via
email or phone), and your order was already processed or shipped out
afterwards, we will gladly refund the complete balance charged minus shipping.
However, if the cancellation was already processed and shipped, we will gladly
honor our refund/exchange policy listed above.
Please include the following in your email or have available when your call
customer service:
1.First
and Last Name
2.Order
Number
3.Phone
Number with Area Code
4.Email
address – please set any spam blocking software to accept emails from the
domain name @abramsjewelry.com
A customer support representative will respond to you shortly with the
status and/or acceptance of your cancellation.
Warranty Policy
Manufacturer Warranty Abrams Jewelry does not offer a warranty of any sort but you are able to get a refund or exchange on your purchase for up to 30 days from the date of your purchase. However, most manufacturers offer a warranty of some sort on jewelry with mechanical moving parts,
i.e. watches and pocket watches. Please check with the manufacturer for warranty
information.
Shipping Information:
At Abrams Jewelry we process orders within 1-5 business days and ship via FedEx, UPS, or USPS. All shipping is processed as standard shipping which typically takes 3-7 business days. All customers will receive a tracking or confirmation number when available.
** We reserve the right to modify or change any and all policies at any time with or without written or verbal notice. Please email customer support for the latest policy updates. **
