Abrams Jewelry was established in 2006 as a new
company under a sole proprietorship and is a fully licensed business that
operates from the State of Ohio.
As a reputable jewelry business, Abrams Jewelry has been listed with the
Jeweler's Board of Trade since its doors first opened and has enjoyed a level
of trust and customer satisfaction reached by only a handful of the most elite,
customer oriented jewelry stores.
With an ever-growing presence on the web, Abrams Jewelry has established itself
as one of the most customer friendly online jewelry stores anywhere. From
product inspection to customer service, Abrams Jewelry remains committed to
complete customer satisfaction. We strive for perfection in each and every
aspect our business and it shows! Our customers are always put first and we
constantly work on delivering an exceptional shopping experience that builds
trust and a lifetime relationship. We look forward to extending that
relationship to you and welcoming you to our family!
At AbramsJewelry.com, we are committed to bringing our customers an
ever-growing selection of quality necklaces, bracelets, toe rings, pendants,
charms, money clips, earrings, watches, and gifts. Our selection of fine
jewelry and gifts is constantly evolving so check back often for new arrivals
and great sales promotions.
Customer Support Email: info@abramsjewelry.com Phone Number: 513-218-2218 (email support is preferred and typically faster!)
Refund/Exchange Policy:
All items from Abrams Jewelry are guaranteed to be free of
defects. We will accept returns for up to 7 days of receipt for any defective
items. Buyer assumes responsibility for shipping and handling. We cannot refund
shipping charges on either domestic or international purchases.
Returns for any reason other than a defective product will
be handled on a case-by-case basis and are subject to a 15% restocking fee with
a minimum $5.00 charge, shipping and handling fees are non-refundable.
Please email Abrams Jewelry customer service at returns@abramsjewelry.com in advance
to obtain an RMA number within 7 days of your purchase date.
Please include the following in your email or have available when you
contact customer service:
1.First
and Last Name
2.Order
Number
3.Reason
for RMA request
4.Phone
Number with Area Code
5.Email
address – please set any spam blocking software to accept emails from the
domain name @abramsjewelry.com
A customer support representative will respond to you shortly and issue the
RMA number if qualified.
Return merchandise with RMA number to:
Abrams Jewelry
(RMA ‘print your RMA number here’)
9349 Shallowford Lane
Cincinnati, Ohio 45231
NOTE: Refunds sent without an RMA number will not be accepted and will be
returned to sender. Return postage is the responsibility of the customer.
*All returned items must be sent back with the original appraisal
certificates, ring/necklace/watch boxes, certificates of authenticity,
or any other accompanied accessories that pertain to the item
purchased. All items must be sent back in new condition. We will not
accept returns on items that have been used, damaged, or show signs of
wear. We reserve the right to reject any returns. All rejected items will be subject to return postage fees which must be paid by the customer.
Order Cancellation Policy
We process orders quickly at Abrams Jewelry and every effort will be made to
accommodate the cancellation of your order, providing your order has not been
charged and/or shipped out. In the event that a cancellation was submitted (via
email or phone), and your order was already processed or shipped out
afterwards, we will gladly refund the complete balance charged minus shipping.
However, if the cancellation was already processed and shipped, we will gladly
honor our refund/exchange policy listed above.
Please include the following in your email or have available when your call
customer service:
1.First
and Last Name
2.Order
Number
3.Phone
Number with Area Code
4.Email
address – please set any spam blocking software to accept emails from the
domain name @abramsjewelry.com
A customer support representative will respond to you shortly with the
status and/or acceptance of your cancellation.
Warranty Policy
Manufacturer Warranty Abrams Jewelry does not offer a warranty of any sort but you are able to get a refund or exchange (with prior authorization) on your purchase for up to 7 days from the date of your purchase on any defective products. Additionally, many manufacturers offer a warranty of some sort on jewelry with mechanical moving parts,
i.e. watches and pocket watches. Please check with the manufacturer for warranty
information or email info@abramsjewelry.com for more information.
Shipping Information:
At Abrams Jewelry we typically process orders within 1-5 business days and ship via FedEx, UPS, or USPS. All shipping is processed as standard shipping which typically takes 3-7 business days. All customers will receive a tracking or confirmation number when available.
** We reserve the right to modify or change any and all policies at any time with or without written or verbal notice. Please email customer support for the latest policy updates. **
